Privacy Policy
1. Introduction
Welcome to EliteFlow Plumbing ("we", "us", "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website eliteflow.co.uk, contact us, or otherwise interact with us.
2. Data Controller
EliteFlow Plumbing
513 Castlemilk Rd, Glasgow G44 5LX, United Kingdom
Email: [email protected]
Phone: +44 7401 235448
3. What Information We Collect
We may collect and process the following information:
Identity information: name, title
Contact information: email address, postal address, telephone number
Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, device identifiers
Usage data: pages visited, time spent on pages, click activity, how you interact with our site
Communications data: any messages or feedback you send us; details of your inquiries or service requests
Marketing & preferences data: preferences in receiving marketing from us, opt-in/opt-out details
4. How We Use Your Information
We use the data we collect in the following ways:
To provide, operate and maintain our website
To respond to your inquiries, provide you with services, information, or support that you request
To send you updates, marketing communications, if you have agreed to this
To personalize your experience on our website
For billing, invoicing, or estimates when relevant
To improve our website and services (e.g., analyzing how users interact with other pages)
To comply with legal obligations
5. Legal Basis for Processing
We rely on one or more of the following legal bases for processing your personal data:
Where you have given consent
Where processing is necessary for the performance of a contract with you
Where processing is necessary for compliance with a legal obligation to which we are subject
For our legitimate interests (e.g., to improve services, website security, and customer communications), provided these do not override your rights and freedoms
6. Cookies and Tracking
We may use cookies, web beacons, local storage and similar technologies to collect technical data and usage data.
Cookies may be essential, functional, performance, or marketing cookies.
If required by applicable law, we will obtain your consent before using non-essential cookies.
You can set your browser to refuse or alert you about cookies; however, some parts of the site may not function properly without cookies.
7. Sharing Your Information
We may share your personal data with:
Service providers and subcontractors who perform functions on our behalf (e.g., website hosting, IT services, communication service providers)
Professional advisers (e.g. accounts, legal advisors) where necessary
Regulators or authorities if required by law
Third parties in connection with a business transaction (e.g., sale or reorganisation), but only under strict confidentiality and legal requirements
8. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised or unlawful processing, accidental loss, destruction or damage. This includes secured servers, encryption (where appropriate), and limiting access to authorised personnel.
9. Data Retention
We will retain your personal data only for as long as is necessary for the purposes for which it was collected, or for legal, accounting or reporting requirements. After that, we will securely delete or anonymise it.
10. Your Rights
Depending on your location and applicable law, you may have the following rights:
The right to access your personal data
The right to rectify inaccurate or incomplete data
The right to erase your personal data (“right to be forgotten”)
The right to restrict or object to processing
The right to data portability
The right to withdraw consent (where consent is the basis for processing)
The right to lodge a complaint with a supervisory authority (in the UK: the Information Commissioner’s Office, ICO)
11. International Transfers
If any of your data is transferred outside the UK or European Economic Area (EEA), we will ensure an adequate level of protection, using standard contractual clauses or other lawful safeguards.
12. Children
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children under this age. If you believe a child has provided us with personal data, please contact us and we will delete that information.
13. Changes to This Privacy Policy
We may update this policy from time to time. We will post new versions on this page and indicate the date of the latest update. We encourage you to review this policy periodically.
14. Contact Us
If you have questions or comments about this policy, or want to exercise your rights, please contact us at:
Email: [email protected]
Phone: +44 7401 235448
Address: 513 Castlemilk Rd, Glasgow G44 5LX, United Kingdom
